Refund, Returns & Cancellation Policy:
Please read entire Policy before filling out form on Returns link and follow instructions provided.
To be eligible for returns, you have 3 days after your products have been delivered to qualify. We will send you a free return label, after you notify us within 3 days of delivery.
To be eligible for a exchange or store credit, all items must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells (cigarette smoke, perfumes, etc...), or any signs that the item has been worn or used, with all tags attached with the return.
- Please note due to sanitary reasons, the following items will not be eligible for return or exchange: swimwear, intimates, undergarments, bras, bandeau's, and hair accessories (including hats and beanies). There will be no exceptions on these items.
- Please allow up to 5-10 business days to process your return once we receive it.
- All Returns are issued Store Credit in the full amount of purchase or you can request an Exchange.
- Final Sale Items are not eligible for return.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact Us
- All defects and issues must be notified via email or text within that 3 - day window, and must include order number and images of the issue. We ask that you provide photos of the damaged product.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
To complete your return, we require a receipt or proof of purchase such as your Order number (ex. #1001) and the name you placed your order under.
DO NOT send your purchase back to the manufacturer. If you send your return to the wrong address, you will not be refunded or be eligible for an exchange or store credit.
Any item not in its original condition, worn, stained, is damaged or missing parts for reasons not due to our error will be rejected, and you will be contacted to have them shipped back to you at your expense.
Any item that is returned more than 30 days from Date of Purchase will be rejected, and you will be contacted to have them shipped back to you at your expense. If you received your order after the 30 days from Date of Purchase, the return process will be extended to 10 days after you receive your product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in Store Credit.
If you are approved, then your refund of Store Credit will be processed. We will then send an email to the email address provided with your Store Credit code.
Defective or Damaged Products (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out a return form on the RETURNS link and send your item to:
Secret Closet Collection Boutique
17 Monrovia St.
You, as a customer, are responsible for providing Secret Closet Collection Boutique the Correct Mailing Address. Secret Closet Collection Boutique is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Secret Closet Collection Boutique, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Secret Closet Collection Boutique is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. If for any reason your package says it was delivered, but you did not receive it, please contact your local Post Office and provide them with your tracking number/s for further assistance.
Packages are not insured, so make sure you are shipping to a secure location.
Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable.
Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
A true late order is at the 30-day mark from Date of Purchase. We agree 100% that is not acceptable. But once again that is one thing out of our control by Drop Shipping. All we can do is Compensate our Customers. If your order has not been received at the 45-day mark, keep the product when it arrives and we will refund you your money for the late item.
Cancellation requests will be honored in the first 30 minutes of order being placed and if the following have been met:
- Product or products have not already been assigned a Tracking number.
- The Vendors don't deny the cancellation, due to order processing and fulfillment.
- Not all orders have the same vendors and some or part of an order may be canceled, while other parts may not, due to the above reasons.
- Also note that if a FREE item has already been shipped before the Cancellation has been requested, the order may not be cancelled or customer will be charged the full true value of the "Free" Product. For Example: The Free bangle would be a $19.95 charge + Tax.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Refunds take 10 days to process once your product has been received.
You can contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please CONTACT US
Return Shipping Address
Mail your product to:
Secret Closet Collection Boutique
17 Monrovia St.